Refund policy

RETURN / REFUND – Briljant Gift

Return & Withdrawal Policy Last updated: 25 August 2026

At Briljant Gift, we strive for top quality, but we understand that something can occasionally go wrong. We fully stand behind the quality of our products and services. If anything is not right with your purchase, we will gladly resolve it for you.

1. Right of Withdrawal (14‑day cooling‑off period)

Under the EU Consumer Rights Directive and Dutch law, you have a legal 14‑day right of withdrawal for distance purchases (online). The cooling‑off period begins on the day you (or a third party designated by you, not the carrier) physically receive the product.

Important as of 19 June 2026: Our website includes a clear, directly accessible withdrawal button (online withdrawal function). With one click (plus a confirmation step), you can submit your withdrawal through the same interface you used to place your order. You will receive immediate confirmation.

2. When can you return a product?

We accept returns/withdrawals in the following cases:

  • Items damaged during shipping (report immediately with photos).
  • Items with manufacturing defects.
  • Incorrect items.
  • Items that significantly differ from the description on the website.
  • Items that cannot be delivered due to stock shortages.

Returns/withdrawals are not accepted for:

  • Buyer’s remorse / changed mind.
  • Incorrect delivery due to an incorrectly provided shipping address.

3. How to submit a return request

Claims for items with printing errors, damage, or defects must be submitted within 3 days of receiving the product.

Follow the steps below so we can assist you as effectively as possible:

Step 1: Photograph the damaged or defective item, showing:

  • The damage or defect clearly visible
  • The item in its packaging (if possible)
  • Any relevant damage to the packaging

Tip: Use good lighting and take photos from multiple angles if needed.

Step 2: Send your photo(s) to info@briljantgift.com including:

  • Order number
  • Description of the issue
  • Photo(s) of the damage or defect

Once we receive your email with all required information, our customer service team will respond within 3 working days. After reviewing your request, we will offer you the following options:

Option A: Replacement – We will send a replacement item free of charge.

Option B: Briljant Gift credit – Store credit for future purchases.

Option C: Full refund of your purchase.

You may choose the solution that suits you best.

4. Refund Conditions

  • Refunds are processed within 14 days after we receive the item or approve the withdrawal.
  • Refunds are issued via the same payment method used for the purchase.
  • Return shipping costs are reimbursed in cases of manufacturing defects, damage, defects, or incorrect items.
  • You will receive confirmation once the refund has been processed.

5. Do I need to return damaged or defective items?

In most cases, returning damaged or defective items is not necessary. After reviewing your request, we will determine whether a return is required. Return shipping costs for defective or damaged products are, of course, covered by us.

Contact

Do you have any questions? Feel free to contact us at info@briljantgift.com. We are happy to help!